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Claims

Our Service Information

This information should be read in conjunction with our Terms & Conditions and Privacy Policy as well as the insurance policy documents. Specific insurance policy terms and conditions will prevail over any of the terms here should any contradiction arise.

Services Family Ltd is the distributor of your insurance product which is underwritten by an insurance company with whom we have a contractual relationship to distribute their products and collect your payments. When providing this service Services Family Ltd acts for and on behalf of the insurer.

You should download and read our full ‘Customer Insurance Service Information‘.

How do I make a claim?

Any insurance claims you make must be notified directly to the appropriate insurer or their nominated claims representatives.

We are very confident that your claim will be handled with the highest levels of professionalism. But, if you are unhappy with the way your claim is handled you should follow the complaints procedures set out in the policy documents you have been issued or the complaints process outlined in the column to the right.

How do I make a claim under my policy?

You must contact the appropriate insurer or claims agent as soon as possible after you have been made aware that a claim might be made. You can also contact them even if you have not been threatened with a claim.

Business Insurance: The Insurer has appointed the Caytons Law as their claims agent who will handle your business insurance claim. The claims teams are available (during office hours).

Contact Caytons Law by:

The insured (you) must not admit liability or offer or agree to settle any claim with anybody without the insurers’ written permission.

To make the process as smooth as possible please have available your:

  • policy number;
  • photographs or any evidence of what happened;
  • the names of any employees involved;
  • statements from anyone involved or anyone who witnessed the incident/cause of claim;
  • your contact details

Our insurers have agreed that your claims manager will get in contact with you within 48 hours.

What if I am unhappy with the way my claim is being handled?

If you are unhappy about the way the claim is being handled you may have grounds for a complaint.

There is a clear description of the Claims & Complaints Procedure in your policy documents which explains the process and your rights.